CVR: 44597144 | Kattesundet 4 | 1458 Copenhagen
Reach us at support@alice.tech
Backed by
Alice AI ApS as an entity processing your personal data.
Alice acts as a data controller for the processing of your personal data in the following situations:
● when you visit our website (cookies and similar tracking technologies),
● when you Create an account for our User Service and use our User
Service,
● when you communicate with us,
● when you are subject to direct marketing,
● if you visit our social media platforms (Facebook, Instagram, Twitter), and
● when you represent a supplier, vendor or other third party.
Below, you can read more about the various purposes of our processing of your personal data in the different situations. You can also see which data we process, what the legal basis for our processing is, for how long we store the personal data and who we share it with.
You as a user of our website or Customer of our Platform
Means companies processing personal data on behalf of Us.
Means our website at alice.tech and other sites and apps we operate.
The online contract drafting and management system provided by us
Services and solutions delivered by us to you.
Who processes the data?
Your data is processed by us, Alice AI ApS, a company registered in Denmark with CVR number 44597144.
How to contact us?
You may contact us by sending an email to support@alice.tech
For more information on our use of cookies on our website, please visit our cookie policy
When you visit our website, we use cookies and similar tracking technologies to collect data about your visits, including e.g. your navigation on the website or in the app, the type of browser or device you use and your IP address. These data may contain personal data.
For the website, we collect the data in order to ensure a stable, secure and user-friendly experience on our website, as well as to keep statistics about our website visitors. In some cases, data is processed in order to target marketing based on the web browser behavior.
The legal bases for our processing are:
● for necessary (technical) cookies on the website: article 6(1)(f) of the GDPR, as we are pursuing our legitimate interest in ensuring functionality and security of our website, and
● for other cookies and similar technologies on the website: article 6(1)(a) of the GDPR, as you have given your consent to e.g., targeted marketing.
We disclose information about your use of the website to any third-party service providers that you have allowed to place cookies and/or similar tracking technologies when you use the website or apps. If you have given your consent, such third parties include:
Facebook Ireland Limited – see privacy notice here.
Google LLC – see privacy notice here.
Personal data contained in cookies will be deleted in accordance with the lifetime/period for each specific cookie. Read more about our cookies, including their lifetime and the specific third-party providers (i.e. the recipients), in our Cookie Policy. You can read more about the processing of your personal data at the third-party provider's own privacy notices (see links above).
When you create an account to access our Platform, you will be asked to enter your name, selected educational information, contact information, email address and a password chosen by you. We collect such information from you in order to provide you access to our Platform and to make sure that your access account is secured by your own individual password. In addition, we will have access to information regarding your geographical location.
With regard to users with a paid subscription to our Platform (including those starting on a free trial basis, where offered), we will also be collecting payment information in order to provide you access to your subscription. However, as Alice cooperates with third party payment service providers who operate independently in systems separated from Alice, no complete payment data, such as complete credit card numbers, will be stored by Alice.
Further, where the option is available, you may choose to provide us with additional information about your age, gender, university, level of ambition, courses etc. We collect such additional information from you in order to provide the best possible customized user experience and learning journey. However, such information is not required and fully optional.
In addition, we will have access to information regarding how you engage with our Platform, including what content you have interacted with. This includes processing technical data (such as unique platform ID, device IP address). We collect such information from you in order to improve your use of our Platform, including to make suggestions for improved learning and to analyze engagement with our Platform.
Personal data processed: i) in order to deliver our Platform, including personal data that you choose to provide us with in order to receive our Platform is based on article 6(1)(b) of the GDPR, as the information is necessary for the performance of a contract with you.
Personal data processed in order to analyze your use of our Platform and measure the success of campaigns is based on article 6(1)(f) of the GDPR, as we are pursuing our legitimate interests in operating and developing our Platform.
We only keep your data for as long as they are of relevance to us and we have a legitimate purpose for keeping them. Your data will therefore be deleted in accordance with applicable data protection legislation and as a general rule your data will be deleted 5 years after the end of the financial year in which you choose to unsubscribe from our Platform, in order to facilitate any decision by you to restore your subscription. This length of time is chosen as this is the most common length of a full university degree in Denmark, and we want students to be able to subscribe and unsubscribe to our Platform throughout their education (e.g., during summer break) without losing all previous data, as this is part of the value proposition of the Platform (e.g., tracking learning progression).
In specific situations, we may defer from our general retention periods (in case of e.g. complaints, objections or other specific situations).
We disclose personal data included in our account records to the relevant public authorities, including the tax and customs authorities, in connection with our statutory bookkeeping etc.
Further, we disclose your personal data to the service providers for the online payments company that we use (Stripe). Finally, we make your personal data available to our group companies and processors who e.g. host, develop and support our IT systems and provide analytics services connected to our Platform. Please see below regarding transfer of your personal data to third countries.
When you upload learning materials to our platform, we read the content of the material and share it with OpenAI. The material is subject to the terms of use and privacy of OpenAI: https://openai.com/policies/. OpenAI does not store the data uploaded to their model via our Platform, nor do they train their models on the data. Please refer to our Terms of Use, regarding the required ownership rights of the material that you upload.
We only keep your data for as long as they are of relevance to us and we have a legitimate purpose for keeping them. Your data will therefore be deleted in accordance with applicable data protection legislation and as a general rule your data will be deleted 5 years after the end of the financial year in which you choose to unsubscribe from our Platform, in order to facilitate any decision by you to restore your subscription.
Before uploading material to the platform, we recommend that you ensure that the material does not contain any sensitive personal information. Neither Alice or OpenAI stores the input files you upload to the platform.
When you use the chat-function on our Platform we store the conversation in order to improve your user experience and to improve our Platform. Your messages are sent to OpenAI for processing, but are not stored with them nor used for training purposes. See the terms of use and privacy of OpenAI: https://openai.com/policies/.
When you communicate with us (e.g., via email) your communication will contain personal data, e.g., your contact details (including name and email address) and other personal data you may provide us with.
We process these personal data for the purpose of managing and answering your inquiries. The legal basis for the processing is article 6(1)(f) of the GDPR, as we are pursuing our legitimate interests in managing general inquiries.
We only keep your data for as long as they are of relevance to us and we have a legitimate purpose for keeping them. Your data will therefore be deleted in accordance with applicable data protection legislation. Personal data pertaining to our general communication with you (such as email inquiries) will be deleted 5 years after the end of the financial year where your last inquiry has been handled/concluded.
In specific situations, we may defer from our general retention periods (in case of e.g. complaints, objections or other specific situations).
When you subscribe to the newsletter about or User Service or other marketing communications (e.g. for news / offers regarding an upcoming launch of new features to our Services), we register your name, email address and, in the case of users of our User Service, any preferences you may have given (e.g., education). The latter involves that we, based on your profile, including your geographical location and the preferred content, are able to better target our marketing. Further, we process these personal data for the purpose of being able to send you targeted communications.
The legal basis for our processing is the consent you have given in accordance with section 10 of the Danish Marketing Practices Act (markedsføringsloven).
We stress that you at any time have the right to object to our processing of your personal data concerning marketing, including our profiling related to such direct marketing. Further, you have the right to withdraw your consent at any time. See our contact information below under "Contact details".
Personal data pertaining to our distribution of marketing communications will be deleted 2 years after our last marketing communication has been distributed, unless you have withdrawn your consent (i.e., unsubscribed) before such time.
We make your personal data available to our group companies and processors who e.g. host, develop and support our IT systems. Please see below regarding transfer of your personal data to third countries.
If you visit our account on platforms at, e.g., Facebook, Instagram, Twitter, Youtube or TikTok we may process the personal data that you have available to us via the specific settings, your reactions on content, including likes and comments, and any sharing of our content etc.
We process these personal data for the purpose of managing our social media platforms and communicating with you through these platforms. The legal basis for the processing is article 6(1)(f) of the GDPR, as we are pursuing the above-mentioned legitimate interests.
We only keep your data for as long as they are of relevance to us, and we have a legitimate purpose for keeping them. Your data will therefore be deleted in accordance with applicable data protection legislation. Personal data pertaining to our social media platforms, that we are in control of, will be deleted 5 years after the end of the financial year in which such personal data was collected.
Please note that when using our social media platforms, the provider (such as e.g., Facebook) will also process your personal data for its own purposes, including for targeted marketing purposes. You may find further information on these processing activities at the provider's own privacy notices
We have taken reasonable organizational, technical, and administrative measures to protect your personal data. We further describe here how we ensure that you are personal data is retained in a safe and secure manner.
● We encrypt the data whenever appropriate
● We use logging of access and use of the personal data when relevant
● We retain appropriate backups of the personal data
● We regularly test, assess, and evaluate our privacy measures
We do our utmost to ensure the safety and security of data transmission, but as the internet is not a 100% secure environment, we kindly ask you to take appropriate precautions. For example, if you send us an unencrypted email, we advise you not to send any confidential or sensitive information, as we are unable to guarantee confidentiality.
We use Processors to help us deliver our services to you, for example, to provide the hosting environment for our product, send out newsletters, and help us run our website, etc.
We make sure that there is an agreement in place regarding how our processors handle the data on our behalf. We’ll also ensure that they imply appropriate security measures. You can find the agreements (called “Data Processing Agreements” or “Data Processing Addendum”) in the list below:
Stripe
Google
Mailchimp
OpenAI
Digital Ocean
GitHub
Slack
Oracle
Dinero
In the event that we are involved in a bankruptcy, merger, acquisition, or reorganisation, the data may be transferred as part of that transaction.
We transfer your personal data to countries outside the EU and EEA, when making data available to our processors in various third countries.
The basis for such transfer is either:
the Commission Decision of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council (“SCCs”), or
an EU Commission adequacy decision based on article 45 of the GDPR (“Adequacy Decision”).
If you want additional information about our transfer of personal data outside the EU and EEA, including a copy of the relevant security measures, etc., you may make a request for such additional information by contacting us (see contact information below).
As a Data Subject you have a number of rights and this section describes the rights and how to exercise them:
A. Access the data: You have the right to ask us for copies of your personal data
B. Erasure: You can ask us to erase your personal information in certain
circumstances
C. Restrict processing: You have the right to ask us to restrict the processing of
your information
D. Data portability: You have the right to receive the data in a structured,
commonly
used and machine-readable format
E. Rectification: You may ask us to rectify
information that is inaccurate
F. Consent withdrawal: If processing is based on your consent, you have the right
to withdraw consent at any time.
G. Object processing: You have a right to object to the processing of your personal
data
H. Assistance
and information: You have the right to contact us and request more
information about how we process your personal data
If you want to lodge a complaint with a supervisory authority about our processing of your personal data, you can do so by contacting the Danish Data Protection Agency via their website, www.datatilsynet.dk.
You can read more about your rights in the Danish Data Protection Agency's guidelines on data subjects' rights, which is available at www.datatilsynet.dk (in Danish).
Please contact us if you wish to exercise your rights. The relevant contact details are stated below.
If you have any questions about how we process personal data, please contact us.
Alice AI ApS
Kattesundet 4,
1458 København K, Denmark
Company registration number (CVR): 44597144
E-mail: support@alice.tech
Reach us at support@alice.tech